The Authority of the Count — and the Agency Secret Nobody Mentions
A brass paperweight sits on the corner of a mahogany desk in a Mayfair office, holding down a stack of resumes that are, for all intents and purposes, already historical artifacts. It represents the old gravity of the recruitment world-the weight of tenure, the physical presence of a firm, and the assumption that access to information is a localized, heavy thing that must be guarded behind a gate.
For , if you wanted to know if the tax market was tilting toward VAT specialists or if transfer pricing roles were migrating to the North, you had to ask the man who owned the paperweight. You had to buy him lunch, listen to his anecdotes about a candidate he placed in , and accept his “vibe” as market intelligence.
This email has no logo. It has no glossy “State of the Industry” PDF attached. It is sent to 2,400 subscribers by a practitioner who spends his Saturday mornings cleaning data because he is bothered by the lack of clarity in his own field.
In a recent edition, he noted that advertised e-invoicing roles in the EMEA region had tripled in a span, supported by a table of raw counts that stripped away the marketing fluff. A tax director at a FTSE 100 firm saw it, hit forward, and sent it to her CFO with a single word in the body: “This.”
The Structural Violence of the Count
Let us consider the structural violence this does to the traditional agency model. For years, agencies have traded on the “exclusive” nature of their networks, yet market intelligence is now assumed to belong to whoever is doing the counting rather than whoever holds the client relationships.
Counting has become computationally cheap, while maintaining the theater of “relationships” has become prohibitively expensive and, more importantly, dangerously biased toward the last deal that closed.
I am currently writing this with the particular, focused irritability that comes from starting a diet at precisely on a Tuesday. The clarity of hunger is not unlike the clarity of a clean data set; it strips away the desire for garnish and leaves you only with the essential structure of the problem.
“Most people ‘taste with their expectations’ rather than their tongues. They think a flavor is ‘premium’ because the packaging is dark blue, not because the butterfat is at 16%.”
– William A.-M., Ice cream flavor developer
In recruitment, firms have been tasting the dark blue packaging of the agency’s brand for years, ignoring the fact that the underlying data-the actual ratio of roles to candidates-was being misreported to keep the fees high.
The Substance Ratio
As in premium ice cream, the recruitment market often sells “air” volume (marketing) to hide the lack of “solids” (actual data).
The agency world is fundamentally backward-looking; it relies on the memory of the recruiter who thinks the market is “hot” because he had a busy morning; it leans on the historical fee structure that may no longer reflect current scarcity; it operates on the hope that the client hasn’t yet realized the job board is doing the heavy lifting.
In each of these instances, the institution is prioritizing its own survival over the client’s need for an accurate map. Let us admit that we have reached a point where the individual with a spreadsheet and a commitment to consistency is more authoritative than a global firm with a hundred-year-old name.
The problem with anecdotes-the recruiter’s primary currency-is that they are “n=1” events masquerading as trends. If a recruiter tells you that “salaries are spiking in corporate tax,” they are usually telling you that they just managed to negotiate one high-end deal. They aren’t telling you that the other 412 roles they ignored have stagnant wages.
When we look at platforms like
we see the physical manifestation of this shift. We are no longer looking at a “gatekeeper” but at a dashboard.
By making these roles visible and, more importantly, countable, the platform turns the mystery of the market into a solvable equation. The frustration of the modern hiring manager is not a lack of candidates, but a lack of context.
You want to know if a specific specialty is growing. You ask three recruiters and you get three different stories, each conveniently aligned with the candidates currently sitting on their respective desks. The practitioner, however, has no “desk” in the traditional sense.
Let us look at the way a market describes its own scarcity: it uses the word “shortage” to justify a failure to find talent; it employs the term “war for talent” to make a lack of process sound like a heroic struggle; it reaches for the adjective “unprecedented” to excuse a lack of foresight; yet the counting remains the only thing that doesn’t lie.
If the data shows that hiring velocity has slowed while the volume of roles has increased, it doesn’t matter how many “war” metaphors the recruiter uses. The market is simply congested, not competitive.
When the Gap is Closed
This reordering of authority-from institution to individual consistency-is part of a larger trend in the professional services world. Opacity used to be a business model. If I know something you don’t, I can charge you for the gap.
But when the gap is closed by a monthly note or a specialized job board that tracks hiring signals like direct-versus-agency posting mix, the agency’s opacity starts to look like a choice rather than a limitation. It looks like they are hiding the data because the data doesn’t support their fee.
William A.-M. would call this “diluting the base.” If you add too much air to ice cream, you get volume without substance. Agencies have been selling “air” (the promise of the secret network) for so long that they’ve forgotten how to provide the “solids” (the actual market data).
The Tuesday email works because it is lean. It doesn’t try to sell you a candidate; it tries to give you a map. And in a world where everyone is lost, the person with the map is king, even if they’re writing it in their spare time between client calls and their own diet.
There is a specific kind of mistake practitioners make when they first start looking at this kind of market intelligence. They look for the answer they want to see. They want to see that their own salary is under-market, or that their specialty is the most sought-after.
I made this mistake myself years ago, convinced that a specific niche of international tax was the “future” because I happened to enjoy it. I ignored the counting. I ignored the fact that the actual volume of roles was shrinking while the number of qualified candidates was ballooning.
Let us be honest about why we prefer the agency’s anecdote over the practitioner’s spreadsheet: the anecdote feels personal. It feels like someone is looking out for us. The spreadsheet is cold. It tells us that we are one of 1,200 people with the same certification.
It tells us that the “growth” we feel is actually just a 2% fluctuation in a stagnant pool. But the coldness of the data is its greatest virtue. It allows us to make decisions based on the world as it is, rather than the world as a recruiter’s commission requires it to be.
The Death of Discretion
The shift is permanent. Authority in the hiring market no longer requires a leather-bound office in a capital city; it requires the discipline to tag 18,000 jobs by hand; it demands the honesty to report a downward trend in fees; it relies on the consistency of the person who shows up every Tuesday morning with a count.
In this new landscape, the incumbent’s silence is no longer seen as “discretion,” but as a lack of information. The director who forwarded that email to her CFO wasn’t just sharing a data point. She was signaling a change in the power structure. She was saying that she no longer needed the agency to tell her what the market looked like. She had the count.
Once you have the count, the paperweight on the mahogany desk starts to look less like an anchor of authority and more like a very expensive way to hold down a pile of useless paper. In the end, we are all just trying to find the “solids” in our respective industries.
Whether you are developing a new flavor of sea salt caramel or trying to figure out where to take your tax career, the signal is only found when you stop listening to the sales pitch and start looking at the math. The practitioners have realized this.
The agencies are still trying to figure out why their blue packaging isn’t enough to hide the taste of the air. It is now, and the diet is still holding, though the clarity of the hunger is becoming a bit too loud to ignore.
But perhaps that’s the point. If you aren’t a little bit uncomfortable, you probably aren’t looking at the real data.
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Tagged business